Refund policy

Return & Refund Policy

Last updated: 19 October 2026

At VERALIS, we want you to feel confident and happy with your purchase. If something isn't quite right, we're here to help.

1. Your Right to Withdraw — 14 Days

If you are a consumer purchasing from within the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving your order, without giving any reason, subject to applicable legal exceptions.

To exercise this right, please contact us at [CUSTOMER SUPPORT EMAIL] with a clear statement of your decision to withdraw. You may also use the model withdrawal form provided below, but its use is not mandatory.

You must notify us of your decision before the 14-day withdrawal period expires.

After notifying us, you have a further 14 days to return the goods.

2. Return Conditions

You may inspect and try on your dress as you would in a physical shop.

Please handle items with reasonable care. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and fit of the product.

We recommend returning items with their original tags and packaging where possible. Missing original packaging does not automatically remove your statutory withdrawal rights.

3. Return Shipping Costs

If you return an item because you have changed your mind, ordered the wrong size or no longer wish to keep it, you are responsible for the direct cost of return shipping.

We recommend using a tracked shipping service and retaining your proof of postage.

Please contact [CUSTOMER SUPPORT EMAIL] before sending your return so we can provide the correct return address and instructions.

Do not send returns to the address shown on the shipping label unless we have confirmed it as the appropriate return address.

4. Refunds

When you validly exercise your statutory right of withdrawal, we will refund the payments received for the returned purchase, including the cost of standard outbound delivery where applicable.

Additional costs resulting from your choice of a delivery method more expensive than our least expensive standard delivery option are not refundable unless required by law.

Refunds will be issued without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold the refund until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first.

Refunds will be made using the original payment method unless you expressly agree otherwise, and without refund fees charged by us.

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incorrect or otherwise does not conform to your purchase, please contact us at [CUSTOMER SUPPORT EMAIL].

Include your order number, a description of the issue and, if available, photographs to help us resolve it quickly.

We will provide an appropriate remedy in accordance with applicable consumer protection law. Where we are legally responsible for a defective or non-conforming product, you will not be required to pay the necessary return shipping costs.

Your statutory rights relating to faulty or non-conforming goods are separate from, and are not limited by, the 14-day withdrawal policy.

6. Exchanges

If you would like a different size or colour, please contact us.

Direct exchanges are subject to availability and our ability to arrange them. Your statutory rights to withdraw from a purchase or obtain remedies for non-conforming goods remain unaffected.

7. Exceptions

Certain products may be excluded from the statutory right of withdrawal where an exception under applicable law applies, such as goods made to the consumer's specifications or clearly personalised.

Any applicable exception will be explained before purchase. Standard dresses offered in ordinary sizes and colours are not automatically excluded.